I have no problem with change. I disarm the emotional fear of it and other hard things, and I just keep moving. I think that's probably a lot of peop… - Jennifer Moss

They said, ‘You always bring me step five and you make me figure out one through four. If you could please include me so that I can be a part of all five steps.’ They were absolutely right. I was giving them directives without the right tools. I've really listened to those moments because if I'm managing one person like that, am I managing all people like that?”

I'm like, excuse me, what? But I didn't understand the seasonality, that kind of process. That the minute hand has to go all the way around the clock. You can't make a decision at 7 that affects 2. And so I just had to learn to slow down. That was probably the hardest transition."

The book really is to help leaders understand that there are these very fundamental important pro-social traits that we need to be adopting within our cultures, to move the needle and to give employees time to heal,