No matter how many improvements have been made, every process is still full of waste and rife with opportunity to improve. - Jeffrey K. Liker

Toyota, however, the drive for perfection is directed into five outlets: safety, quality, cost, delivery, and morale (SQCDM).

Most Business Processes Are 90% Waste and 10% Value-Added Work

We want organizations to be adaptive, flexible, self-renewing, resilient, learning, intelligent — attributes found only in living systems. The tension of our times is that we want our organizations to behave as living systems, but we only know how to treat them as machines. — Margaret J. Wheatley, author of Finding Our Way: Leadership for an Uncertain Time