aggressively. In the case of the G21, he might have neglected it as - Jeffrey K. Liker

Basically people will do what upper management wants them to do. So if that's consistent, if they're not whipsawed and being governed by different priorities, they learn what is truly important and what is not….

Andon works only when you teach your employees the importance of bringing problems to the surface so they can be quickly solved.

All we are doing is looking at the time line from the moment the customer gives us an order to the point when we collect the cash. And we are reducing that time line by removing the non-value-added wastes. (Ohno, 1988)