1. Foster a culture of action, allowing the rank and file to take the initiative and fix problems that need addressing. 2. Accept the fact that this … - William H. McRaven

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1. Foster a culture of action, allowing the rank and file to take the initiative and fix problems that need addressing.
2. Accept the fact that this will lead to zealousness and the occasional screwup. This overenthusiasm is better than a culture of inaction.
3. Praise those who attempt to solve problems on their own, even if the results are not as expected.

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About William H. McRaven

William Harry McRaven (born 6 November 1955) is a retired United States Navy admiral who last served as the ninth commander of the United States Special Operations Command from August 8, 2011, to August 28, 2014. Since January 2015, he has served as the chancellor of The University of Texas System.

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Alternative Names: William Harry McRaven William McRaven
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I saw this level of initiative time and again during the wars in Iraq and Afghanistan. The Army, Navy, Air Force, and Marine Corps understood that the nature of the fight required the generals and admirals allow the junior officers and enlisted to make tough combat decisions. We had to delegate responsibility because there just weren't enough senior officers to oversee all the tactical operations. We had to trust the rank and file to do the right thing.
It is always difficult for senior leaders to trust their subordinates with important decisions, decisions that invariably affect the reputation of the unit and that of the senior leader. But if you don't create a culture that allows the rank and file to act on their own, they will be mired in indecisiveness and that will stall any forward momentum. However, leadership is not always defined by the man or the woman at the top of the chain of command, and you don't have to be in command to lead.

Being a leader, whether you are the CEO, the admiral, the general, the chairperson, or the director for an office or two, is difficult. As a leader you must always appear to be in command, even on those days when you struggle with the pressures of the job. You must be confident. You must be decisive. You must smile. You must laugh. You must engage with your employees and be thankful for their work. You must have the look of a person in charge. You must instill in your men and women a sense of pride that their leader can handle any problem.
As a leader you can't have a bad day. You must never look beaten, no matter the circumstance. If you sulk, if you hang your head, if you whine or complain about the leaders above you or the followers below you, then you will lose the respect of your men and women, and the attitude of despair will spread like wildfire.

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Why is there a reluctance to be the face of the solution? Because if you are going to be the face of the solution, it likely means you had a hand in the problem. Good leaders understand that organizations are going to have challenges. That's why you were hired to lead. Embrace the challenge. Accept the fact that you must attack each problem with vigor and that sometimes only you, the leader, can solve the most vexing of institutional crises. Never shy away. Never retreat from a difficult problem.

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