Second, there is no substitute for discipline. No amount of intellectual prowess or personal charisma can make up for an inability to identify a few … - Patrick Lencioni

The key is to take five minutes at the end of staff meetings and ask the question, "What do we need to communicate to our people?" After a few minutes of discussion, it will become apparent which issues need clarification and which are appropriate to communicate. Not only does this brief discussion avoid confusion among the executives themselves, it gives employees a sense that the people who head their respective departments are working together and coming to agreement on important issues.

truly nimble organizations dare to create clarity at all times, even when they are not completely certain about whether it is correct. And if they later see a need to change course, they do so without hesitation or apology, and thus create clarity around the new idea or answer.

In consulting, entering the danger comes into play in those moments when you're in a meeting and someone says something that is either strange or politically sensitive, and you know that the level of anxiety and discomfort in the room is high. What you're tempted to do is just be quiet and let the moment pass, but what great consultants do, at least according to Lighthouse, is walk right into the middle of the situation and call it out.