Demasiadas organizaciones topan porque están acostumbradas a su forma de hacer las cosas y no están dispuestas a cambiar para adecuarse a su expansió… - Gino Wickman

When accountability and reporting structure are unclear, people don’t know who to go to with questions or concerns

How to Create Your Proven Process
Step 1 With your team, illustrate on a whiteboard what you believe are the major steps in your proven process and then give each step a name. These major steps are the touch points with your customers when you interface with them. The rule of thumb is three to seven steps.

Assuming that three major functions exist in all organizations, the next truth is that they must all be strong.