the second force that encourages behavioral addiction: the drive for social approval. As Adam Alter writes: “We’re social beings who can’t ever completely ignore what other people think of us.”18 This behavior, of course, is adaptive. In Paleolithic times, it was important that you carefully managed your social standing with other members of your tribe because your survival depended on it.
American computer scientist, academic lecturer and writer
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In the middle of a busy workday, or after a particularly trying morning of childcare, it’s tempting to crave the release of having nothing to do — whole blocks of time with no schedule, no expectations, and no activity beyond whatever seems to catch your attention in the moment. These decompression sessions have their place, but their rewards are muted, as they tend to devolve toward low-quality activities like mindless phone swiping and half-hearted binge-watching.
Also consider the frustratingly common practice of forwarding an e-mail to one or more colleagues, labeled with a short open-ended interrogative, such as: “Thoughts?” These e-mails take the sender only a handful of seconds to write but can command many minutes (if not hours, in some cases) of time and attention from their recipients to work toward a coherent response. A little more care in crafting the message by the sender could reduce the overall time spent by all parties by a significant fraction.
As Virginia Woolf argues in her 1929 feminist manifesto, A Room of One’s Own, this imbalance should not come as a surprise. Woolf would agree that solitude is a prerequisite for original and creative thought, but she would then add that women had been systematically denied both the literal and figurative room of their own in which to cultivate this state. To Woolf, in other words, solitude is not a pleasant diversion, but instead a form of liberation from the cognitive oppression that results in its absence.
Another benefit of a sender filter is that it resets expectations. The most crucial line in my description is the following: “I’ll only respond to those proposals that are a good match for my schedule and interests.” This seems minor, but it makes a substantial difference in how my correspondents think about their messages to me. The default social convention surrounding e-mail is that unless you’re famous, if someone sends you something, you owe him or her a response. For most, therefore, an inbox full of messages generates a major sense of obligation. By instead resetting your correspondents’ expectations to the reality that you’ll probably not respond, the experience is transformed. The inbox is now a collection of opportunities that you can glance at when you have the free time — seeking out those that make sense for you to engage. But the pile of unread messages no longer generates a sense of obligation. You could, if you wanted to, ignore them all, and nothing bad would happen. Psychologically, this can be freeing.
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As Ericsson explains, “Most individuals who start as active professionals… change their behavior and increase their performance for a limited time until they reach an acceptable level. Beyond this point, however, further improvements appear to be unpredictable and the number of years of work… is a poor predictor of attained performance.” Put another way, if you just show up and work hard, you’ll soon hit a performance plateau beyond which you fail to get any better.
In particular, interrogative e-mails like these generate an initial instinct to dash off the quickest possible response that will clear the message — temporarily — out of your inbox. A quick response will, in the short term, provide you with some minor relief because you’re bouncing the responsibility implied by the message off your court and back onto the sender’s. This relief, however, is short-lived, as this responsibility will continue to bounce back again and again, continually sapping your time and attention. I suggest, therefore, that the right strategy when faced with a question of this type is to pause a moment before replying and take the time to answer the following key prompt: What is the project represented by this message, and what is the most efficient (in terms of messages generated) process for bringing this project to a successful conclusion? Once you’ve answered this question for yourself, replace a quick response with one that takes the time to describe the process you identified, points out the current step, and emphasizes the step that comes next. I call this the process-centric approach to e-mail, and it’s designed to minimize both the number of e-mails you receive and the amount of mental clutter they generate.