Call in is actually a callout done with love and respect. Because you're really seeking to hold people accountable for the potential harm that they cause, but you're not going to lose sight of the fact that you're talking to another human being. And so you extend a hand of active love and active listening to help them maybe stop and think about what they said.

I find that people who take themselves too seriously burn out really quickly because they become very cynical because they've become very overwhelmed. When you're overwhelmed, the most common response is to check out mentally because everything is so overwhelming.

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It’s the tendency, which is unfortunate, for people to want to publicly shame and humiliate people. And it's based on what they say, or what they look like, or what they wear, or who they're hanging out with, or who they agree or disagree with. It's attaching labels to people without really doing any kind of nuance.