Seemingly impossible conversations typically have one thing in common: they're about moral beliefs rooted in one's sense of identity, but they play out on the level of facts (or assertions, name-calling, grandstanding, threats, etc.). [...] The most difficult conversations, then, masquerade as discussions about something other than morality, but they are actually about what qualities, beliefs, attitudes, and behaviors individuals believe make them good people or bad people and why it is important to hold the right views among those.
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When your conversation partner is getting angry, the single best thing you can do in most circumstances is to stop whatever else you're doing and listen. It's very difficult to remain angry with someone who is patiently and earnestly listening, and if you break the cycle of frustrating dialogue early by switching to listening and learning, you can halt a great deal of your partner's mounting anger before it starts.
The most difficult thing to accept for people who work hard at forming their beliefs on the basis of evidence is that not everyone forms their beliefs in that way. [...] Many people believe what and how they do precisely because they do not formulate their beliefs on the basis of evidence-- not because they're lacking evidence.
Know when to walk away, even when the conversation is going well. Putting pressure on your partner to continue a discussion beyond their comfort level shuts down listening, encourages defensiveness, and turns the conversation into a frustrated rehearsal of why one of you is correct and the other dense.
Most basic elements of civil discussion, especially over matters of substantive disagreement, come down to a single theme: making the other person in a conversation a partner, not an adversary. To accomplish this, you need to understand what you want from the conversation, make charitable assumptions about others' intentions, listen, and seek back-and-forth interaction (as opposed to delivering a message).
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To argue that people need faith is to abandon hope, and to condescend and accuse the faithful of being incapable of understanding the importance of reason and rationality. There are better and worse ways to come to terms with death, to find strength during times of crisis, to make meaning and purpose in our lives, to interpret our sense of awe and wonder, and to contribute to human well-being— and the faithful are completely capable of understanding and achieving this.