Anna Freud took up where her father left off in focusing on the psychology of the ego, noting that humans do just about anything to avoid pain and preserve a sense of self, and this compulsion often results in the creation of psychological defenses. Neo-Freudian

"Are your conversations a competition in which “the first person to draw breath is declared the listener"? Not many people are good listeners. Research has found that "75 percent of oral communication is ignored, misunderstood, or quickly forgotten."

There is a huge difference between merely hearing and listening, Bolton notes. The word "listening" is derived from two Anglo Saxon words, hlystan ("hearing") and hlosnian ("waiting in suspense"). The act of listening therefore means more than just something physical, it is a psychological engagement with another person (p. 34).

In all these situations of conflict the ego is seeking to repudiate a part of its own id. Thus the institution which sets up the defence and the invading force which is warded off are always the same; the variable factors are the motives which impel the ego to resort to defensive measures. Ultimately all such measures are designed to secure the ego and to save it from experiencing ‘pain.

What psychology failed to appreciate, Frankl believed, is the multidimensional nature of human beings. He did not deny that biology or conditioning shapes us, but he also insisted that there is room for free will — to choose to develop certain values or a particular course in life, or to retain our dignity in difficult situations.

The remarkable writings of Oliver Sacks, for instance, show that the brain continually works to create and maintain the feeling of an “I” that is in control, even if there is in fact no part of the brain that can be identified as the locus of “self feeling.

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Alfred Adler was a member of Freud’s original inner circle, but broke away because he disagreed that sex was the prime mover behind human behavior. He was more interested in how our early environments shape us, believing that we all seek greater power by trying to make up for what we perceive we lacked in childhood — his famous theory of “compensation.

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