Good, wise hearts are obtained through lifetimes of diligent effort to dig deeply within and heal lifetimes of scars…. You can’t teach it or email it or tweet it. It has to be discovered within the depths of one’s own heart when a person is finally ready to go looking for it, and not before. The job of the wise person is to swallow the frustration and just go on setting an example of caring and digging and diligence in their own lives.

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Today, teachers tend to look for their students’ intellectual strengths, so they can cultivate them. But a century ago, professors tended to look for their students’ moral weaknesses, so they could correct them.

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... there are other proud people who have low self-esteem. They feel they haven't lived up to their potential. They feel unworthy. They want to hide and disappear, to fade into the background and nurse their own hurts. We don't associate them with pride, but they are still, at root, suffering from the same disease. They are still yoking happiness to accomplishment; it's just that they are giving themselves a D- rather than an A+. They tend to be just as solipsistic, and in their own way as self-centered, only in a self-pitying and isolating way rather than in an assertive and bragging way.

Life is a series of problems to be analyzed and addressed. How do we fix our failing schools? How do we reduce violence? These problem-centered questions are usually the wrong ones to ask. They focus on deficits, not gifts. A problem conversation tends to focus on one moment in time — the moment when a student didn’t graduate from high school, the moment when a young person commits a crime, the moment when a person is homeless. But actual lives are lived cumulatively. It takes a whole series of shocks before a person becomes homeless — loss of a job, breakdown in family relationship, maybe car problems or some transportation issue. It takes a whole series of shocks before a kid drops out of school. If you abstract away from the cumulative nature of life and define the problem as one episode, you are abstracting away from how life is lived. All conversations are either humanizing or dehumanizing, and problem-centered conversations tend to be impersonal and dehumanizing. The better community-building conversations focus on possibilities, not problems. They are questions such as, What crossroads do we stand at right now? What can we build together? How can we improve our lives together? What talents do we have here that haven’t been fully expressed?

A dozen voices from across the institution told students that while those who lead flat and unremarkable lives may avoid struggle, a well-lived life involves throwing oneself into struggle, that large parts of the most worthy lives are spent upon the rack, testing moral courage and facing opposition and ridicule, and that those who pursue struggle end up being happier than those who pursue pleasure.

You don’t climb the second mountain the way you climb the first mountain. You conquer your first mountain. You identify the summit, and you claw your way toward it. You are conquered by your second mountain. You surrender to some summons, and you do everything necessary to answer the call and address the problem or injustice that is in front of you. On the first mountain you tend to be ambitious, strategic, and independent. On the second mountain you tend to be relational, intimate, and relentless.

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When you have deep friendships with good people, you copy and then absorb some of their best traits. When you love a person deeply, you want to serve them and earn their regard. When you experience great art, you widen your repertoire of emotions. Through devotion to some cause, you elevate your desires and organize your energies.

People generally don’t suffer high rates of PTSD after natural disasters. Instead, people suffer from PTSD after moral atrocities. Soldiers who’ve endured the depraved world of combat experience their own symptoms. Trauma is an expulsive cataclysm of the soul.

The Moral Injury, New York Times. Feb 17, 2015