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As the early memory researcher Hermann Ebbinghaus (1850–1909) wrote, “Psychology has a long past, but only a short history.” He meant that people have been thinking about human thought, emotion, intelligence, and behavior for thousands of years, but as a discipline based on facts rather than speculation psychology is still in its infancy. Even
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Neo-Freudian Karen Horney believed that childhood experiences resulted in our creation of a self that “moved toward people” or “moved away from people.” These tendencies were a sort of mask that could develop into neurosis if we were not willing to move beyond them. Underneath was what she called a “wholehearted,” or real, person.
"Are your conversations a competition in which “the first person to draw breath is declared the listener"? Not many people are good listeners. Research has found that "75 percent of oral communication is ignored, misunderstood, or quickly forgotten."
There is a huge difference between merely hearing and listening, Bolton notes. The word "listening" is derived from two Anglo Saxon words, hlystan ("hearing") and hlosnian ("waiting in suspense"). The act of listening therefore means more than just something physical, it is a psychological engagement with another person (p. 34).
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