A job has to be more than just a job. As a U.S. senator and a candidate for president. I have traveled to workplaces in almost every state in our country. Along the way, I have visited with thousands of workers from all walks of life. What I've learned is that yes, of course, workers want good wages, good benefits, and good working conditions. But I have also learned that working people want more—something that most of them are not getting today. They want dignity. They want respect. They want a voice in the decision-making process. They are human beings and they want to be treated as human beings. Whether someone is working on a farm, or in an automobile factory, hospital, or school, or delivering mail or writing a book, they want to know that what they do is meaningful and appreciated. They want to have a say about the nature of their work and how it is done. No matter what the job may be, people thrive when they have re-warding work. We feel good about ourselves when we know we are making a contribution to our community, and when we have an opportunity to come up with more creative and effective ways to make that contribution. But, far too often in the uber-capitalist system that has developed in the United States, people don't get that sense of satisfaction. They feel, correctly, that they are cogs in the machine-exploited powerless, and disposable. In fact, for major employers like Amazon, Walmart, and the entire fast-food industry, the gross exploitation and discarding of workers is the foundation of their business model. In these corporations the turnover rate is extremely high as desperate workers come in, are worked too hard. earn starvation wages, more on, and are replaced by other powerless low-income workers.

# satisfying shareholders and employees; labor and management.

I believe people work for satisfaction.

The approach that dominates organizational theory, teaching, and practice for most of the twentieth century looked at organizations from the top-down, starting with a view of the CEO as the "leader" who shapes the organization's strategy, structure, culture, and performance potential. The nature of work and the role of the workforce enter the analysis much later, after considerations of technology and organization design have been considered. However, if the key source of value in the twenty-first-century organization is to be derived from the workforce itself, an inversion of the dominant approach will be needed. The new perspective will start not at the top of the organization, but at but at the front lines, with people and the work itself — which is where value is created. Such an inversion will lead to a transformation in the management and organization of work workers, and knowledge. This transformation was signalled by McGregor, but we must go further.

The approach that dominates organizational theory, teaching, and practice for most of the twentieth century looked at organizations from the top-down, starting with a view of the CEO as the "leader" who shapes the organization's strategy, structure, culture, and performance potential. The nature of work and the role of the workforce enter the analysis much later, after considerations of technology and organization design have been considered. However, if the key source of value in the twenty-first-century organization is to be derived from the workforce itself, an inversion of the dominant approach will be needed. The new perspective will start not at the top of the organization, but at the front lines, with people and the work itself — which is where value is created. Such an inversion will lead to a transformation in the management and organization of work workers, and knowledge. This transformation was signalled by McGregor, but we must go further.

The approach that dominates organizational theory, teaching, and practice for most of the twentieth century looked at organizations from the top-down, starting with a view of the CEO as the "leader" who shapes the organization's strategy, structure, culture, and performance potential. The nature of work and the role of the workforce enter the analysis much later, after considerations of technology and organization design have been considered. However, if the key source of value in the twenty-first-century organization is to be derived from the workforce itself, an inversion of the dominant approach will be needed. The new perspective will start not at the top of the organization, but at but at the front lines, with people and the work itself — which is where value is created. Such an inversion will lead to a transformation in the management and organization of work workers, and knowledge.

As office work began to expand over the course of the twentieth century, workers were sold on promises of comfort and satisfaction. Instead of toiling on a factory room floor, welding the same joint over and over again, you could sit in an office, filing the same report over and over again.

It was time to be introspective, to put our employees first and to listen to their issues. After all, it's people who deliver our results .

company's responsibility to look after the employees first. Happy employees ensure happy customers, he said. And happy customers ensure happy shareholders—in that order.

Those three things - autonomy, complexity and a connection between effort and reward - are, most people agree, the three qualities that work has to have if it is to be satisfying. It is not how much money we make that ultimately makes us happy between nine and five. It's whether our work fulfills us.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Those three things — autonomy, complexity, and a connection between effort and reward — are, most people agree, the three qualities that work has to have if it is to be satisfying. It is not how much money we make that ultimately makes us happy between nine and five. It’s whether our work fulfills us.

The necessity -from a technical point of view - for control and, consequently, for domination, can be overcome without too much difficulty in small and medium-sized enterprises; it cannot be overcome in large enterprises except by effecting changes which are all the more difficult to implement since they affect both the enterprise's hierarchical structure and its technical (and spatial) organization. William F. Whyte provides a number of examples to show that organizations can be modified so that workers enjoy their work, espouse the aims of the enterprise and mobilize the reserves of productivity and skill they usually keep to themselves. The success of this kind of reorganization necessarily presupposes, first, a relationship of between and organized labour, second, recognition of the workers' ability to organize themselves, take the initiative and participate in , and third, financial involvement of the workers in the results of their labour. Sooner or later, however, this policy of 'participation' or co-management - of which the Scanlon Plan was one of the best example; and one in advance of the 'quality circles' of thirty years later -meets with the following difficulty: for job security to be guaranteed, the volume of sales must increase at the same rate as the productivity of labour. A duly motivated , however, can achieve staggering increases in: productivity (increases of 20 per cent per annum over a period of several years in the examples cited by Whyte). The volume of sales, however, cannot continue to increase at such a rate. The point inevitably comes when management decides to reduce the workforce in order to reduce costs, thus regaining sole ownership of the enterprise's decision-making power. The 'partnership' of labour and capital is thus destroyed at one fell swoop; the workers realize their co-operation with the management has been a swindle; and antagonistic class relations are re-established.

Workers are desperate for more autonomy over their lives. They crave more balance and less precarity. They also, crucially, want to work. But they want to work for places that treat them as human beings and that invest in them and their futures. They want to be a part of organizations that recognize that meaningful and collaborative work can bring dignity and create value but that work is by no means the only way to cultivate satisfaction and self-worth. We know that workers who are overextended become too tired, frustrated, and anxious to do their best work; they’re too busy trying to tread water, look busy, and keep poorly communicating bosses happy.