The right measure is not how many customers you've got, but… - Ron Kaufman

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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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About Ron Kaufman

Ron Kaufman (born 1956) is a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service.

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Additional quotes by Ron Kaufman

Hearing what you've done right is valuable. Hearing what you've done wrong can be priceless.

You've got one mouth and two ears. There's a reason.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The right measure is not how many customers you've got, but how closely you hold them. - Ron Kaufman

About Ron Kaufman

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