Freedom does not come automatically; it is achieved. And it is not gained in a single bound; it must be achieved each day. Rollo May - Michael Gerber

Value can be a word said at the door of the business as a customer leaves.

But before you can determine what that role will be, you must ask yourself

…for many people, a job is crucial psychologically, over and above the paycheck. By making clear demands on their time and energy, it provides an element of structure around which the rest of their lives can be organized.”2 The operative word here is clear. Documentation provides the clarity structure needs if it is to be meaningful to your people.