TPS starts with the customer. Always ask, “What value are we adding from the customer’s perspective?” Because the only thing that adds value in any t… - Jeffrey K. Liker

the only thing that adds value in any type of process — be it in manufacturing, marketing, or a development process — is the physical or information transformation of that product, service, or activity into something the customer wants.

We want organizations to be adaptive, flexible, self-renewing, resilient, learning, intelligent — attributes found only in living systems. The tension of our times is that we want our organizations to behave as living systems, but we only know how to treat them as machines. — Margaret J. Wheatley, author of Finding Our Way: Leadership for an Uncertain Time

When there is a problem, do not just keep going with the intention of fixing it later. Stop and fix the problem now.

«las medidas de contención en la raíz, llevan consigo el concepto de “esto y, aun así, esto otro”».