I think it was in 2018 at Cultivate where I challenged all of our brokers and suppliers saying, 'I want to be two years ahead of the market. I want t… - Jennifer Moss

I had to pivot very quickly and start to identify a couple of chains that we could gain to make up for the loss. That's the year I started to really earn my stripes and gain the respect of my coworkers and peers. At the end of the season, I was able to recapture 89% of the sales. It was tough. But that customer had done over a million dollars with us in 2016.

They said, ‘You always bring me step five and you make me figure out one through four. If you could please include me so that I can be a part of all five steps.’ They were absolutely right. I was giving them directives without the right tools. I've really listened to those moments because if I'm managing one person like that, am I managing all people like that?”

We’re not looking to the edges, where there's really special things that are superpowers of people who are neurodivergent – there's the coolest superpowers, and we're just not taking advantage of that in a way that's going to make us better.”