I had to pivot very quickly and start to identify a couple of chains that we could gain to make up for the loss. That's the year I started to really … - Jennifer Moss

I worked on walking away and taking a couple of hours to come back with a clear head. My brother is very good at this. I really started to practice that. And that huge miss became a huge win. And it's very unusual for me to get angry now. I can still hold people accountable, and we can walk away from a situation after a positive conversation where we all feel that we succeeded in being heard and solved the situation.

They quickly promoted me to a manager and a trainer, and I worked there for a year to get my feet back under me,”

That's something I value in a leader — somebody who has heart. They have their heart in it, and they care while still being consistent, strong and business-oriented. That's hugely valuable to me in every single way. And that's how I want to show up at that table and every other table that has an opportunity for growth, anywhere, in any industry, in any room.”