I had to pivot very quickly and start to identify a couple of chains that we could gain to make up for the loss. That's the year I started to really … - Jennifer Moss

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I had to pivot very quickly and start to identify a couple of chains that we could gain to make up for the loss. That's the year I started to really earn my stripes and gain the respect of my coworkers and peers. At the end of the season, I was able to recapture 89% of the sales. It was tough. But that customer had done over a million dollars with us in 2016.