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Leaders demonstrate integrity and character by their actions an their words. They keep their promises. They demonstrate by their behavior the true depth of their beliefs—and it aligns with what they say. When you watch and listen to them, they make you feel like you want to be better yourself.

We promise according to our hopes and perform according to our fears.

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The shortsighted or insecure team leader may feel that the best way to please management is to promise them whatever they ask. But, ultimately, what the management wants is kept promises, and these can only be obtained if the team leader can win team acceptance of the promises as their goals. What the team leader must learn is that Managers — no matter how hard they press for promises — really want results. Results will be far more easily obtained if they are obtained in the pursuit of goals set with full team participation.

Losers make promises they often break. Winners make commitments they always keep.

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