Trust is not the same as assuming everyone is on the same page as you, and that they don't need to be pushed. - Patrick Lencioni

The healthier an organization is, the more of its intelligence it is able to tap into and use. Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them. But the healthy ones tap into almost all of it.

Healthy organizations believe that performance management is almost exclusively about eliminating confusion. They realize that most of their employees want to succeed, and that the best way to allow them to do that is to give them clear direction, regular information about how they're doing, and access to the coaching they need.

When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.