Нет ничего более ценного, чем доверие и уверенность в отношениях со служащими. Если люди считают, что руководство поступает несправедливо, они отчужд… - Howard Schultz

After the storm, many citizens left New Orleans to live elsewhere, but those who stayed were determined to rebuild. They loved their city.

Early on I realized that I had to hire people smarter and ore qualified than I was in a number of different fields, and I had to let go of a lot of decision-making. I can't tell you how hard that is. But if you've imprinted your values on the people around you, you can dare to trust them to make the right moves.

All great companies have passed through bad years that forced soul-searching and rethinking of priorities. How we deal with them will be the litmus test.