Most Business Processes Are 90% Waste and 10% Value-Added Work - Jeffrey K. Liker

Basically people will do what upper management wants them to do. So if that's consistent, if they're not whipsawed and being governed by different priorities, they learn what is truly important and what is not….

Standardization Is the Basis for Continuous Improvement and Quality

Respect: We respect others, make every effort to understand each other, take responsibility and do our best to build mutual trust.
Teamwork: We stimulate personal and professional growth, share the opportunities of development and maximize individual and team performance.