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" "The essential and similar feature of both procedures and rituals is that they are stereotyped. Once the first transaction has been initiated, the whole series is predictable and follows a predetermined course to a foreordained conclusion unless special conditions arise.
Eric Berne (born Eric Lennard Bernstein May 10, 1910 – July 15, 1970) was an American psychiatrist and writer, best known as the creator of Transactional analysis, and as the author of Games People Play: the Psychology of Human Relations (1964).
Biography information from Wikiquote
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