Customers will never love a company until the employees love it first. - Simon Sinek

How you anything is how you do everything

«Yo iré arriba y afuera35. Necesito que tú vayas abajo y adentro.» De esa forma es como expresaba su responsabilidad cada vez que acataba una orden nueva.

Leadership requires people to stick with you through thick and thin. Leadership is the ability to rally people not for a single event, but for years. In business, leadership means that customers will continue to support your company even when you slip up.