The most important skill of an entrepreneur is the ability to make decisions based on incomplete, inconclusive, and frequently contradictory informat… - Marc Randolph

You don’t beat competitors by doing the same thing slightly better.....you beat them by doing something different that matters more to your customer.

If everyone’s fighting over price, find a better experience.

If they’re all optimizing convenience, find a niche they’re ignoring.

The key is focus.

And solving one painful problem really well.

Get your foot in the door and you’ve won half the battle.

Exceptional people put a premium on working with other exceptional people.

This requires that you not only hire well, but cut smartly.

It means taking the “no jerks” policy seriously, even for high-performing jerks.