The woman shook her head. "Not easy," she said. "I believe that we have much less free will than we think. Quite frankly, we delude ourselves if we think that we are completely free. We aren’t. And that means if dear Bruce must have rather a lot of girlfriends, then there’s not very much he can do about it." Pat said nothing. Bruce had said nothing about the neighbours, and perhaps this was the reason.

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When we love others, we naturally want to talk about them, we want to show them off, like emotional trophies. We invest them with a power to do to others what they do to us; a vain hope, as the lovers of others are rarely of much interest to us. But we listen in patience, as friends must, and as Isabel now did, refraining from comment, other than to encourage the release of the story and the attendant confession of human frailty and hope.

The maid glanced at her employer. "Oh, you have heard of me," she said. "I am glad that he speaks of me. I would not like to think that nobody speaks of me." "No," said Mma Ramotswe. "It is better to be spoken of than not to be spoken of. Except sometimes, that is."

It was true, of course, there was an abnormal level of narcissism in our society, but it did not do, he told himself, to spend too much time going on about it. Society changed. Narcissism was about love, ultimately, even if only love of self. And that was better than hate.... Did it matter if young men thought of fashion and hair gel when, not all that many years ago, their thoughts tended to turn to war and flags and the grim partisanship of the football terrace?

Everything you wanted to know about a person was written in the face, she believed. It’s not that she believed that the shape of the head was what counted – even if there were many who still clung to that belief; it was more a question of taking care to scrutinise the lines and the general look. And the eyes, of course; they were very important. The eyes allowed you to see right into a person, to penetrate their very essence, and that was why people with something to hide wore sunglasses indoors. They were the ones you had to watch very carefully.

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It's like people inviting you to come along to a church service or an amateur orchestra. They're hoping that you'll join. People are recruiters at heart, you know. It makes them feel more comfortable to see the ranks of their particular enthusiasm swelling.

The thought of Mr. J.L.B. Matekoni nursing secret, unfulfilled ambitions saddened Mma Ramotswe, as did the thought of people wanting something very much indeed and not getting the thing they yearned for. When we dismiss or deny the hopes of others, she thought, we forget that they, like us, have only one chance in this life.

These tests are designed to exclude others from the discourse - just as the word discourse is itself designed to do. These words are intended to say to people: this is a group thing. If you don't understand what we're talking about, you're not a member of the group. So, if you call this place the Canny Man's it shows that you belong, that you know what's what in Edinburgh. And that, you know, is what everybody wants, underneath. We want to belong.

But we make such mistakes all the time, all through our lives. Wisdom, I suppose, is seeing this and acting upon it before it is too late. But it is often too late, isn’t it? – and those things that we should have said are unsaid, and remain unsaid for ever.

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The sentiment sounded trite, but then didn’t most good sentiments sound trite? It was hard to make goodness – and good people – sound interesting. Yet the good were worthy of note, of course, because they battled and that battle was a great story, whereas the evil were evil because of moral laziness, or weakness, and that was ultimately a dull and uninteresting affair.

Things can end badly, as they sometimes do in life. But if they do, then we know that something is wrong, just as we know it when a piece of music doesn’t resolve itself properly at the end. We know that. We just do. And so we prefer harmony.