People often don't appreciate how complex happiness may be. They think that happy people are shallow, which can be so wrong. It's actually far easier to be unhappy than it is to be happy. It requires more effort, more understanding, more character to be consistently happy.

’They are a very great boon to mankind, dentists,’ said Isabel. ‘And I’m not sure that we are grateful enough to them. I’m not sure that we even bother to thank them.’ She paused. Were there any statues of dentists? She thought not. And yet there should be.

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When we love others, we naturally want to talk about them, we want to show them off, like emotional trophies. We invest them with a power to do to others what they do to us; a vain hope, as the lovers of others are rarely of much interest to us. But we listen in patience, as friends must, and as Isabel now did, refraining from comment, other than to encourage the release of the story and the attendant confession of human frailty and hope.

The sentiment sounded trite, but then didn’t most good sentiments sound trite? It was hard to make goodness – and good people – sound interesting. Yet the good were worthy of note, of course, because they battled and that battle was a great story, whereas the evil were evil because of moral laziness, or weakness, and that was ultimately a dull and uninteresting affair.

Late people talk to us, she thought; they talk to us, but most of the time we are not listening because we are so busy with what we are doing here and now and there are so many problems to be dealt with. But then, when we stop for a moment and catch our breath, we might just hear the voices of the late people who love us, and they are whispering to us, quietly, like the wind that moves across the dry grass; and we know that it is them, although we also know that it cannot be them, for they are late. And so we try hard to hear, just to be sure, and their voices fade away and there is nothing once again.

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The thought of Mr. J.L.B. Matekoni nursing secret, unfulfilled ambitions saddened Mma Ramotswe, as did the thought of people wanting something very much indeed and not getting the thing they yearned for. When we dismiss or deny the hopes of others, she thought, we forget that they, like us, have only one chance in this life.

The maid glanced at her employer. "Oh, you have heard of me," she said. "I am glad that he speaks of me. I would not like to think that nobody speaks of me." "No," said Mma Ramotswe. "It is better to be spoken of than not to be spoken of. Except sometimes, that is."

Everything you wanted to know about a person was written in the face, she believed. It’s not that she believed that the shape of the head was what counted – even if there were many who still clung to that belief; it was more a question of taking care to scrutinise the lines and the general look. And the eyes, of course; they were very important. The eyes allowed you to see right into a person, to penetrate their very essence, and that was why people with something to hide wore sunglasses indoors. They were the ones you had to watch very carefully.