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The point of providing these details is to emphasize that intelligent machines are complicated and hard to master.* To join the group of those who can work well with these machines, therefore, requires that you hone your ability to master hard things. And because these technologies change rapidly, this process of mastering hard things never ends: You must be able to do it quickly, again and again.
Professorial E-mail Sorting: Do not reply to an e-mail message if any of the following applies: It’s ambiguous or otherwise makes it hard for you to generate a reasonable response. It’s not a question or proposal that interests you. Nothing really good would happen if you did respond and nothing really bad would happen if you didn’t.
People play differently when they’re keeping score,” the 4DX authors explain. They then elaborate that when attempting to drive your team’s engagement toward your organization’s wildly important goal, it’s important that they have a public place to record and track their lead measures. This scoreboard creates a sense of competition that drives them to focus on these measures, even when other demands vie for their attention. It also provides a reinforcing source of motivation. Once the team notices their success with a lead measure, they become invested in perpetuating this performance.
It’s not just that we’re less clear than we think, but we’re often completely misunderstood. You were sure that you were sending a nice note, while your receiver is equally sure you were delivering a pointed critique. When you build an entire workflow on exactly this type of ambiguous and misunderstood communication — a workflow that bypasses all the rich, non-linguistic social tools that researchers like Alex Pentland documented as being fundamental to successful human interaction — you shouldn’t be surprised that work messaging is making us miserable.
As digital technology reduces the need for labor in many industries, the proportion of the rewards returned to those who own the intelligent machines is growing. A venture capitalist in today’s economy can fund a company like Instagram, which was eventually sold for a billion dollars, while employing only thirteen people. When else in history could such a small amount of labor be involved in such a large amount of value?
At the moment, most organizations remain stuck in the productivity quicksand of the hyperactive hive mind workflow, content to focus on tweaks meant to compensate for its worst excesses. It’s this mindset that leads to “solutions” like improving expectations around email response times or writing better subject lines. It leads us to embrace text autocomplete in Gmail, so we can write messages faster, or the search feature in Slack, so we can more quickly find what we’re looking for amid the scrum of back-and-forth chatter. These are the knowledge work equivalents of speeding up the craft method of car manufacturing by giving the workers faster shoes. It’s a small victory won in the wrong war.
Much as is observed in actual natural settings, in the informal process workplace, dominance hierarchies emerge. If you’re brash and disagreeable, or are a favorite of the boss, you can, like the strongest lion in the pride, avoid work you don’t like by staring down those who try to pass it off to you, ignoring their messages, or claiming overload. On the other hand, if you’re more reasonable and agreeable, you’ll end up overloaded with more work than makes sense for one person to handle. These setups are both demoralizing and a staggeringly inefficient deployment of attention capital. But without a countervailing force, these hierarchies are often unavoidable.
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The Digital Declutter Process Put aside a thirty-day period during which you will take a break from optional technologies in your life. During this thirty-day break, explore and rediscover activities and behaviors that you find satisfying and meaningful. At the end of the break, reintroduce optional technologies into your life, starting from a blank slate. For each technology you reintroduce, determine what value it serves in your life and how specifically you will use it so as to maximize this value.