Standards must be achievable (though achieving them will always require extra effort), and the leaders must provide the means to get there. The focus should always be on getting better and better. We must always reach for the better way.

there was a human interest segment about a street sweeper on the evening news. I think he worked in Philadelphia. He was a black gentleman and swept streets the old-fashioned way, with one of those wide, stiff bristle brooms and a wheeled garbage can. He had a wife and several children and lived in a modest home. It was a loving family, and he had high ambitions for his children. He enjoyed his job very much and felt he was providing a worthwhile service to his community. He had only one professional ambition in life and that was to get promoted to drive one of those mechanized street sweepers with big round brushes. He finally achieved his ambition and was promoted to driving a street sweeping machine. His wife and children were proud of him. The television piece closed with him driving down the street; a huge smile was on his face. He knew who he was and what he was. I run that video piece through my mind every few months as a reality check. Here is a man happy in his work, providing an essential service for his community, providing for his family, who love and respect him. Have I been more successful in what is truly important in life than he has been? No, we have both been fortunate. He has touched all the important bases in the game of life. When we are ultimately judged, despite my titles and medals, he may have a few points on me, and on a lot of others I know.

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Good leaders set vision, missions, and goals. Great leaders inspire every follower at every level to internalize their purpose, and to understand that their purpose goes far beyond the mere details of their job. When everyone is united in purpose, a positive purpose that serves not only the organization but also, hopefully, the world beyond it, you have a winning team.

There are times when American lives must be risked and lost. Foreign policy cannot be paralyzed by the prospect of casualties. But lives must not be risked until we can face a parent or a spouse or a child with a clear answer to the question of why a member of that family had to die. To provide a “symbol” or a “presence” is not good enough.

The lesson was clear: Don’t just show kindness in passing or to be courteous. Show it in depth, show it with passion, and expect nothing in return. Kindness is not just about being nice; it’s about recognizing another human being who deserves care and respect.

I’ve learned a simple and obvious truth from my own education experience: We have to give every kid in America the access to public education that I received. We need to place public education at the top of our priorities and the center of our national

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