Top 15 Harry Gordon Selfridge Quotes

The merchant sends the buyer far afield with instructions to invest... in... staples or novelties, as he thinks will interest the home public. He risks his money and a certain amount of prestige upon the judgment of the buyer... Much merchandise begins to depreciate from the day it arrives; practically none increases in value. The buyer then must learn to buy enough and not too much; to buy what will give satisfaction..; to pay not too much for what he buys; to know qualities and values... All this carries with it a certain speculative risk, but so certain does his judgment become, that the house conducted on scientific lines can estimate to a fraction of one per cent.

The floors are of marble or mosaic or are covered with hundreds of thousands of yards of carpets. The lifts are almost without number...

Bigness alone is nothing, but bigness filled with the activity that does everything continually better means much.

In France the height of the structures is limited to five or six storeys: in America stores frequently tower up fifteen storeys or more, and with rapid smooth-running lifts one floor is as good as another. These buildings measure their floor area by the acre, and twenty, thirty, or even forty acres of floor space—or even two million square feet—are not extraordinary, while it is quite likely that before the ink on these pages has become dry some great merchant with imagination, courage and ambition will announce his purpose of erecting a structure perhaps twice as large as any now in existence. If he does so it will not be for the sake of having the biggest thing on earth but because more space will allow him to set the word "perfection" further out in the hitherto unexplored fields of endeavour.

Imagination must be drawn upon, risks must be assumed. "Nothing venture, nothing have" is perhaps truer of the department store than of any other enterprise.

In all parts of the world this condition existed till about half a century ago, when a few shop-keepers became inoculated with the spirit of enterprise. They grew beyond the little shop by the simple process of addition... Then it was that department stores in their early stages began to appear, and... they have continued to develop in every direction, and no man can foresee their final form and size, or say where they will stop. No one who knows the ramifications of these great modern stores can feel for a moment that they have reached their highest point of achievement. The room for improvement is still the biggest room in the world, and all that is now done means a step forward into a new and hitherto undreamed of realm, and to this much of the excitement and interest of such a business is due.

[A] hundred years ago the selling of goods at retail had settled into a system of small shops, each confining itself to a particular class of merchandise. The comprehensive trade of the sixteenth century had been divided into small sections, and the smaller the section the smaller was the study, the amount of experience and the capital required. The retail trade of shop-keeping became in consequence a petty and insignificant undertaking, necessitating little risk, little profit, and little ability, and so generally was this fact accepted that the name of shop-keeper became a term of reproach and of disrespect.

[T]he great Distributing House or Department Store... may be permitted to represent the modern spirit of organization. It is to the writer the most interesting of all forms of business, and by its constant and necessary publicity it occupies perhaps the most conspicuous place in the public mind. It usually employs the greatest number of people... It frequently... pays out in salaries and wages a larger sum weekly than any other single business, and is more often approached by those seeking opportunity to work than any other. Its daily transactions are large in volume, its cash handled is very great. It is intimately associated with every family in the community in supplying them with the necessities of life, and thus... enters into the daily life of the city in which it is.

This ability... to organize, to breathe into others that fire of enthusiasm, that quality of judgment, that spirit of progress, has long been considered by thinking men of commerce as the final and greatest of all qualities, the test of supreme commercial genius.

No one has more than a given number of minutes... in which he can work, and no matter how great his ability he will soon find his limitations. If, however, he uses that ability in finding and teaching others as capable as himself, or in certain details even more so, the limits to his sphere of operations are hard to set.

The last hundred years have shown... that one man cannot do it all, and that anyone who attempts to hold within his two hands all the threads of a great business of the present day fails to achieve the greatest success.

Men of genius and wonderful nerve and determination, who in the Dark Ages would have been conquering princes, have... thrown their ability into Commerce and have conquered, not territory and slaves, but trade and its child, money, from any and every part of the world where trade was to be found.

The world is smaller. Steam and electricity, great ships, railways and many recorded experiences have made it so; but as the circumference of this earth has seemed to diminish its commercial undertakings have grown greater.

And the day of physical adventure is over. The day of the bold Phoenician, the fearless trader who with his caravan threaded his way into unknown lands; the day when the early English merchant-sailor trusted and risked his fortune in one small boat, and sought out markets and trading points in undiscovered corners of the earth—these days are gone for ever. The earth has all been "discovered," its lands and peoples are known, and its oceans charted. The merchant who desires to transact business abroad has at his call every detail of information regarding every country, island, or people.

Where one , Cosimo de Medici, de la Pole or Gresham strove for success we have now literally thousands of keen, clever men as fearless, as progressive and as determined as they. Money not only for the few but for the many is the prize which is sought, and for this prize is the race now perhaps swifter, the battle keener, the game bigger than has been any race, battle, or game since the world began; and commerce in its broader sense is the medium through which this prize is won.