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"Are your conversations a competition in which “the first person to draw breath is declared the listener"? Not many people are good listeners. Research has found that "75 percent of oral communication is ignored, misunderstood, or quickly forgotten."
There is a huge difference between merely hearing and listening, Bolton notes. The word "listening" is derived from two Anglo Saxon words, hlystan ("hearing") and hlosnian ("waiting in suspense"). The act of listening therefore means more than just something physical, it is a psychological engagement with another person (p. 34).
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