I want you to improve your ability to improve your company by leading the process of improvement, not by improving a process in your company by yours… - Michael Gerber

And what I hear you saying is that it is this identification with my business, my Technician’s need to see the business as nothing more or less than me, that is causing me all the pain I’m feeling, all the frustration I experience going to work every day. My belief that, if I’m good, the business will be. That if I work hard enough, the business will succeed.

Quality is just a word, and an empty word at that, if it doesn’t include harmony, balance, passion, intention, attention.

The Entrepreneur is our creative personality — always at its best dealing with the unknown, prodding the future, creating probabilities out of possibilities, engineering chaos into harmony