when we love something, emotion often drives our actions. - Howard Schultz

Nothing can stay the same forever, in business or in life, and counting on the status quo can only lead to grief.

«El coste de perder a vuestros clientes más fieles para luego tener que intentar recuperarlos en un momento económico tan bajo como el presente será mucho mayor que el coste de invertir en ellos e intentar no perderlos».

For all the promise of digital media to bring people together, I still believe that the most sincere, lasting powers of human connection come from looking directly into someone else's eyes, with no screen in between.