Innovation is a bottoms-up, decentralized, and unpredictable thing, but that doesn’t mean it cannot be managed. - Eric Ries

When blame inevitably arises, the most senior people in the room should repeat this mantra: if a mistake happens, shame on us for making it so easy to make that mistake.

Here’s how to use Five Whys analysis to build an adaptive organization: consistently make a proportional investment at each of the five levels of the hierarchy. In other words, the investment should be smaller when the symptom is minor and larger when the symptom is more painful.

work in any size company, even a very large enterprise, in any sector or industry.