If your business depends on you, you don’t own a business — you have a job. And it’s the worst job in the world because you’re working for a lunatic! - Michael Gerber

If your business depends on you, you don’t own a business — you have a job.

Don’t you see? If your business depends on you, you don’t own a business — you have a job.

Quality is just a word, and an empty word at that, if it doesn’t include harmony, balance, passion, intention, attention.

The question you need to keep asking yourself is: How can I give my customer the results he wants systematically rather than personally? Put another way: How can I create a business whose results are systems-dependent rather than people-dependent? Systems-dependent rather than expert-dependent.

Because true trust comes from knowing, not from blind faith.