Exceeding expectations is where satisfaction ends and loyal… - Ron Kaufman

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Exceeding expectations is where satisfaction ends and loyalty begins.

Ron Kaufman

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About Ron Kaufman

Ron Kaufman (born 1956) is a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service.

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Tony Hsieh Michael Gerber Josh Kaufman Thomas J. Peters Alex Hormozi

Additional quotes by Ron Kaufman

You've got one mouth and two ears. There's a reason.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

If customers leave without a purchase, you have not failed. But if customers leave without a smile, you have.

Exceeding expectations is where satisfaction ends and loyalty begins. - Ron Kaufman

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About Ron Kaufman

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