The most well-intentioned, well-designed departmental communication program will not tear down silos unless the people who created those silos want t… - Patrick Lencioni

Trust is knowing that when a team member does push you, they're doing it because they care about the team.

Ken always says that his job is to create the best team possible, not to shepherd the careers of individual athletes.

The truth is, the only thing more painful than confronting an uncomfortable topic is pretending it doesn't exist. And I believe far more suffering is caused by failing to deal with an issue directly — and whispering about it in the hallways — than by putting it on the table and wrestling with it head on.