Well first, I think we need to dispel the notion that empathy means less, and I didn't really even understand it until I started doing these book tour interviews where people said to me, "Okay, so we've got to be empathetic, we've got to be nice, we've got to make concessions for people, let them do less and expect less". And I thought, "Well, there may be days that's true". Your dad dies, you have to put your dog to sleep, there are days that we have to be human and that's true. But no, that's not what I'm talking about.
American writer
Heather McGowan is an American writer. She is the author of the novels Schooling and Duchess of Nothing Schooling was named a Best Book of the Year by Newsweek, The Detroit Free Press and The Hartford Courant. McGowan has a master in fine arts from Brown University.
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Absolutely and we're seeing a shift in leadership too. So, when I would go out and speak, and I usually speak to senior level group leaders, the room would be at least half boomer. And now there's a handful of boomer, a lot of Gen X leaders, more millennial leaders and now we're seeing, at least in the US, about 12% to 13% of the workforce is Gen Z. That's going to be 30% by 2030 and they're an entirely different animal. They are going to change work in really fundamental ways that I think are ultimately positive.
I say there are four shifts that a leader needs to embrace. First is a shift in mindset. You're not managing people and processes any more, you're enabling success. And to be intentionally provocative about it, I say, "You used to think of the people as working for you. Now, you work for them. You enable their success, because you're not going to get anywhere without their success". The second is a shift in culture. We used to, when we had the same skills and knowledge of the leader and the team, and then usually across the team, you could pit people against each other. Forced rankings, all those kind of bad ideas, Hunger Games kind of stuff, that doesn't work anymore. So you've got to shift from peers as competitors to peers as collaborators.
Yeah, so the book is really divided into three sections. We try to make it very easy for folks to both read and skip around, because I am a short-attention-span person as well, so you should be able to read it on a cross-country flight. It's about 200 pages with about 35 graphics. First part is, meet your new workforce because it's not the one you left in 2019. Second part is, you have to rethink about how you actually organise work, because the maps and the models in the past are not only not helpful, they can actually be dangerous, like driving in the city of Boston, which I'm from, using maps before the big dig, it's just not going to get you anywhere, it's going to get you lost and frustrated. And then the third part is about rethinking your leadership entirely, because here's what we think happened.
Not only has it played out, it's gone from push to pull. So it used to be the employees pushing employees to learn. Now the Pew's latest survey on why people leave organisations, of course number one is compensation; people jump for more dollars, but that doesn't sustain. But with a net score that was the same, it was learning opportunities, because people realise, "If I'm not learning, I'm not going to be earning in the future". And so they know that's what makes them valuable in the future, and so that's becoming a real pull with employees.
What I call myself is a Future of Work strategist and a keynote speaker and an author. And Chris Shipley and I wrote The Adaptation Advantage, which came out in 2020. The premise of it was, the future work is really learning and we can't have fixed occupational identities or fixed ideas, we have to essentially get adept at adapting, and that came out just prior to the pandemic. And, oh boy, we did not know how much we were going to need to adapt then!