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Giving people a voice on the one hand, and keeping the community and people safe on the other hand. Our bias tends to be to want to give people a voice and let people express a wide range of opinions. I don’t think that’s a liberal or conservative thing; those are the words in the U.S.

I remember your internal post about how Instagram was our threat and not Google+. You were basically right. One thing about startups though is you can often acquire them. (private message to colleague on April 9, 2012 when Instagram was purchased)

We were just building stuff 'cause we thought it was cool. I do remember having these specific conversations with my friends where we thought, you know, someone is gonna build this. Someone is gonna build something that makes it so that people can stay connected with their friends and their family, but no way would we be the ones who were contributing to, kinda, leading the whole Internet in this direction.

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Understanding who you serve is always a very important problem, and it only gets harder the more people that you serve. We try to pay a lot of attention to this by a combination of very rigorous quantitative and qualitative feedback. But if you’re serving 1.2 billion people, it’s very hard.

Change starts local. Even global changes start small — with people like us. In our generation, the struggle of whether we connect more, whether we achieve our biggest opportunities, comes down to this — your ability to build communities and create a world where every single person has a sense of purpose.

It takes courage to choose hope over fear. As I look around the world, I’m starting to see people and nations turning inward, against the idea of a connected world and a global community. The path forward is to bring people together, not push them apart. I hear fearful voices calling for building walls and distancing people they label as ‘others’. I hear them calling for blocking free expression, for slowing immigration, for reducing trade, and in some cases even for cutting access to the internet.

I think that some decisions that we made early on to localize the website and keep it separate for each college on the network kept it really useful, because people could only see people from their local college and friends outside. That made it so people were comfortable sharing information that they probably wouldn't otherwise, which made it useful in the long term for people to look up information about other people on the site.