One of the more subtle pitfalls of starting a startup when you're too young is that you can't hire well, because you haven't had enough experience to be a good judge of people. You can judge technical ability but not character, so you end up hiring smart jerks.

The customer is always right, but different customers are right about different things; the least sophisticated users show you what you need to simplify and clarify, and the most sophisticated tell you what features you need to add.

It's a rough combination when people are simultaneously overreaching and uninformed. They want the best of everything, but they don't know what the best is, so their demands are simultaneously strident and random, like a set of vectors with large magnitudes and random directions.

When you tread water, you lift yourself up by pushing water down. Likewise, in any social hierarchy, people unsure of their own position will try to emphasize it by maltreating those they think rank below. I've read that this is why poor whites in the United States are the group most hostile to blacks.

Some of the most successful founders start out tentative and lukewarm. Especially the young ones, who are often far from certain they want to run a startup. As they should be, because it's not for everyone, and they don't know yet what they like.

When writing, don't mention people who've criticized you. It doesn't age well. If you're right, no one will have heard of them in the future, and the reference to them will be a distraction. And if you're wrong no one will read your writing in the future, so it won't matter.

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