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We have the same strange idea in work as we do in love: that we will engender love, loyalty, and admiration in others by exhibiting a great sense of power and competency. We are surprised to find that we garner fear and respect but forgo the other, more intimate magic. Real, undying loyalty in work can never be legislated or coerced; it is based on a courageous vulnerability that invites others by our example to a frontier conversation whose outcome is yet in doubt.

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Loyalty is not an entitlement. It must be earned, both by leaders and by those who follow them. And even when loyalty has been earned, it must have limits. (Who among us can forget being asked by our chiding parents, "If your friend told you to jump off a bridge, would you do it?" Every day we see misplaced loyalty contributing to problems such as bullying, hazing, sexual harassment, discrimination, and corruption. To be sure, it can be difficult to say no to someone in a position of power who is using loyalty as leverage, especially when that person makes it clear that they expect total and unconditional loyalty. But that's where loyalty must meet moral courage, if we are to act honorably and do what's right.

To love one's work is a way of loving oneself, and leaves one freer to love other people. But beware the difference between loving one's work and being merely engrossed in it.

human beings need loyalty. It does not necessarily produce happiness, and can even be painful, but we all require devotion to something more than ourselves for our lives to be endurable. Without it, we have only our desires to guide us, and they are fleeting, capricious, and insatiable. They provide, ultimately, only torment.

When we are debating an issue, loyalty means giving me your honest opinion, whether you think I’ll like it or not. Disagreement, at this stage, stimulates me. But once a decision has been made, the debate ends. From that point on, loyalty means executing the decision as if it were your own.

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Loyalty is disagreeing strongly, and loyalty is executing faithfully. The decision is not about you or your ego; it is about gathering all the information, analyzing it, and trying to get the right answer. I still love you, so get mad and get over it.

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Work is love made visible. And if you can't work with love, but only with distaste, it is better that you should leave your work and sit at the gate of the temple and take alms of the people who work with joy

A life's work should be based on love.

Loyalty is not a small thing. I'm an old Irish pol. No loyalty is owed, if no loyalty was given.

Customer loyalty doesn't just happen; you have to work on it every day. It isn't only big things; it's a lot of the little things done over and over again. Over time, these little things demonstrate to your customers that you really do care about them and are genuinely interested in satisfying them. It is important to understand that you don't do it only to increase sales, you do it because it's the right thing to do.

For all human beings, love is a constant preoccupation—a never-ending central theme. Indeed, the ultimate motivation behind interactions among people is often the desire to experience some form of love. The fact that love is so important has major implications for leadership. In particular, the degree to which leaders acknowledge the value of love in their own lives and in the lives of others can determine the success or failure of their undertakings. Far from being irrelevant or impractical, the intention to express love is fundamental for effective leadership. This is so because in the final analysis, a leader’s motivation is communicated to others in countless subtle ways. Leaders whose actions are perceived as self-serving often create disharmony, resentment, and disloyalty. On the other hand, those who base their behavior upon a genuine empathy and concern for others can gain loyalty and support that make the attainment of even difficult goals possible.

Loyalty and devotion lead to bravery. Bravery leads to the spirit of self-sacrifice. The spirit of self-sacrifice creates trust in the power of love

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