The question you need to keep asking yourself is: How can I give my customer the results he wants systematically rather than personally? Put another … - Michael Gerber

The question you need to keep asking yourself is: How can I give my customer the results he wants systematically rather than personally? Put

How can I create a business whose results are systems-dependent rather than people-dependent? Systems-dependent rather than expert-dependent. How can I create an expert system rather than hire one?

The Model Will Provide Consistent Value to Your Customers, Employees, Suppliers, and Lenders, Beyond What They Expect

In other words, pretend that you are going to franchise your business. (Note: I said pretend. I’m not saying that you should. That isn’t the point here — unless, of course, you want it to be.)

In art, it thrives in the rarefied arena of the avant-garde. In business, The Entrepreneur is the innovator, the grand strategist, the creator of new methods