The difference between a warrior and an ordinary man is that a warrior sees everything as a challenge, while an ordinary man sees everything as eithe… - Michael Gerber

The model will provide consistent value to your customers, employees, suppliers, and lenders, beyond what they expect. 2. The model will be operated by people with the lowest possible level of skill. 3. The model will stand out as a place of impeccable order. 4. All work in the model will be documented in Operations Manuals. 5. The model will provide a uniformly predictable service to the customer. 6. The model will utilize a uniform color, dress, and facilities code.

Building a World Class Company is a commitment to the integration of passion, purpose, and practice.

Most salespeople think that selling is “closing.” It isn’t. Selling is opening.