[H]e was genuinely incapable of uttering a single sentence that was not a cliché.[…] Eichmann, despite his rather bad memory, repeated word for word the same stock phrases and self-invented clichés (when he did succeed in constructing a sentence of his own, he repeated it until it became a cliché) each time he referred to an incident or event of importance to him.[…] The longer one listened to him, the more obvious it became that his inability to speak was closely connected with an inability to think, namely to think from the standpoint of somebody else. No communication was possible with him, not because he lied but because he was surrounded by the most reliable of all safeguards against the words and the presence of others, and hence against reality as such.
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The language becomes entirely perverted where Eichmann turns metaphors on their heads, talking about expulsion and murder using gentle images of life. An institution for forced emigration was his "first child," where he was able to "be creative in my work." All the individual acts of robbery and expulsion that took place in Austria were committed to "provide [the country] with injections of Jewish solutions." Even exterminations and deportations were "born". This was why he felt so superfluous in Budapest, when he was forced to stop deporting people to Auschwitz: "As far as I know, I couldn't have done anything fruitful anymore" ... In Eichmann's language, he didn't send people to the death camps; the camps were "fed with material".
Eichmann was in every respect a painstaking bureaucrat. He at once recorded in the files every discussion he ever had with any of his superiors. He always told me that the most important thing was to be covered at all times by one's superiors. He shunned all personal responsibility and took care to shelter behind his superiors - in this case Mueller and Kaltenbrunner - and inveigle them into accepting liability for his actions.
The trouble with Eichmann was precisely that so many were like him, and that the many were neither perverted nor sadistic, that they were, and still are, terribly and terrifyingly normal. From the viewpoint of our legal institutions and of our moral standards of judgment, this normality was much more terrifying than all the atrocities put together, for it implied — as had been said at Nuremberg over and over again by the defendants and their counsels — that this new type of criminal, who is in actual fact hostis generis humani, commits his crimes under circumstances that make it well-nigh impossible for him to know or to feel that he is doing wrong.
The use of cliché [is] the use of ready-made, prefabricated formulas designed to give those who are too lazy think the illusion of thinking...If our aim is only to say what gets by in society, our reactions will become almost completely mechanical. That's the direction cliché takes us in...it's no more a product of a conscious mind than the bark of a dog.
I had come this far without the elegance of speech. ... I could not speak coherently. I stuttered in my mind. I could not express my perception of the sacred. I could speak everyday language: Please pass the salt. I would like . . . When are we going . . . I'll meet you there. I wanted the intricate and metaphorical language of my ancestors to pass through my language, my life.
He affected to say some things, that, tho’ trite, were sententious, and carried with them the air of observation. There is some degree of merit in having such a memory, as will help a person to repeat and apply other mens wit with some tolerable propriety. But when he attempted to walk alone, he said things that it was impossible a man of common sense could say.
The trouble with Eichmann was precisely that so many were like him, and that the many were neither perverted nor sadistic, that they were, and still are, terribly and terrifyingly normal. From the viewpoint of our legal institutions and of our moral standards of judgment, this normality was much more terrifying than all the atrocities put together.
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