BE A LEADER A leader’s job often includes changing your people’s attitudes and behaviour. Some suggestions to accomplish this: PRINCIPLE 1 Begin with praise and honest appreciation. PRINCIPLE 2 Call attention to people’s mistakes indirectly. PRINCIPLE 3 Talk about your own mistakes before criticising the other person. PRINCIPLE 4 Ask questions instead of giving direct orders. PRINCIPLE 5 Let the other person save face. PRINCIPLE 6 Praise the slightest improvement and praise every improvement. Be ‘hearty in your approbation and lavish in your praise.’ PRINCIPLE 7 Give the other person a fine reputation to live up to. PRINCIPLE 8 Use encouragement. Make the fault seem easy to correct. PRINCIPLE 9 Make the other person happy about doing the thing you suggest.

The Sea of Galilee is teeming with fish and life,” the priest began. “The Dead Sea is dead and devoid of life. They are both fed by the sparkling water of the River Jordan, so what’s the difference? The Sea of Galilee gives all its water away. The Dead Sea keeps it all for itself. Like the Dead Sea, when we keep all that is fresh and good for ourselves, we turn our lives into a briny soup of salty tears.

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The habit of finding fault, of reprimanding — this was my reward to you for being a boy. It was not that I did not love you; it was that I expected too much of youth. I was measuring you by the yardstick of my own years.

Le monde est plein d’individus avides et égoïstes. C’est pourquoi l’être exceptionnel qui s’efforce de servir autrui généreusement et sans arrière-pensée possède un énorme avantage sur le reste de l’humanité, car il ne rencontre guère de
concurrence.

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In looking over a letter of one of his assistants, he would say, “Maybe if we were to phrase it this way it would be better.” He always gave people the opportunity to do things themselves; he never told his assistants to do things; he let them do them, let them learn from their mistakes.