Patrick Lencioni Quotes

Our ability to engage in passionate, unfiltered debate about what we need to do to succeed will determine our future as much as any products we develop or partnerships we sign.

Some people are hard to hold accountable because they are so helpful. Others because they get defensive. Others because they are intimidating. I don't think it's easy to hold anyone accountable, not even your own kids.

To tear down silos, leaders must go beyond behaviors and address the contextual issues at the heart of departmental separation and politics. The purpose of this book is to present a simple, powerful tool for addressing those issues and reducing the pain that silos cause. And that pain should not be underestimated. Silos — and the turf wars they enable — devastate organizations. They waste resources, kill productivity, and jeopardize the achievement of goals. But beyond all that, they exact a considerable human toll too. They cause frustration, stress, and disillusionment by forcing employees to fight bloody, unwinnable battles with people who should be their teammates. There is perhaps no greater cause of professional anxiety and exasperation — not to mention turnover — than employees having to fight with people in their own organization. Understandably and inevitably, this bleeds over into their personal lives, affecting family and friends in profound ways.

people in a healthy organization, beginning with the leaders, learn from one another, identify critical issues, and recover quickly from mistakes.

It's about knowing that in certain moments you have to offer yourself up as a minor sacrifice to help them accomplish what they need to accomplish. Letting them abuse you, on the other hand, would be a terrible disservice. I know it seems like a fine line, but it's a real one, and it can be done.

When employees at all levels share a common understanding of where the company is headed, what success looks like, whom their competitors are, and what needs to be achieved to claim victory, there is a remarkably low level of wasted time and energy and a powerful sense of traction.

as odd as it may seem, it is actually more important for leaders to focus on making their organizations healthy than on making them smart.

Though it always amazed her, Kathryn knew from past experience that the departure of even the most difficult employees provoked some degree of mourning and self-doubt among their peers.

Putting together an agenda before a staff meeting is like a marriage counselor deciding what issues she's going to cover with a couple prior to meeting with them.

Which would seem to be a good thing — proposing a solution to a problem that people are hungry to solve — except that my view of silos might not be what some leaders expect to hear. That's because many executives I've worked with who struggle with silos are inclined to look down into their organizations and wonder, "Why don't those employees just learn to get along better with people in other departments? Don't they know we're all on the same team?" All too often this sets off a well-intentioned but ill-advised series of actions — training programs, memos, posters — designed to inspire people to work better together. But these initiatives only provoke cynicism among employees — who would love nothing more than to eliminate the turf wars and departmental politics that often make their work lives miserable. The problem is, they can't do anything about it. Not without help from their leaders. And while the first step those leaders need to take is to address any behavioral problems that might be preventing executive team members from working well with one another — that was the thrust of my book The Five Dysfunctions of a Team — even behaviorally cohesive teams can struggle with silos. (Which is particularly frustrating and tragic because it leads well-intentioned and otherwise functional team members to inappropriately question one another's trust and commitment to the team.) To tear

An organization has integrity — is healthy — when it is whole, consistent, and complete, that is, when its management, operations, strategy, and culture fit together and make sense.

few groups of leaders actually work like a team, at least not the kind that is required to lead a healthy organization.

Instructions: Use the scale below to indicate how each statement applies to your actions on the team. Respond as honestly as possible, as this will allow you to most accurately identify any areas of development that you may have. Scale: 3 = Usually 2 = Sometimes 1 = Rarely Humble My teammates would say: ______ 1. I compliment or praise them without hesitation. ______ 2. I easily admit to my mistakes. ______ 3. I am willing to take on lower-level work for the good of the team. ______ 4. I gladly share credit for team accomplishments. ______ 5. I readily acknowledge my weaknesses. ______ 6. I offer and accept apologies graciously. ______ Total Humility Score Hungry My teammates would say: ______ 7. I do more than what is required in my own job. ______ 8. I have passion for the "mission" of the team. ______ 9. I feel a sense of personal responsibility for the overall success of the team. ______ 10. I am willing to contribute to and think about work outside of office hours. ______ 11. I am willing to take on tedious or challenging tasks whenever necessary. ______ 12. I look for opportunities to contribute outside of my area of responsibility. ______ Total Hunger Score Smart My teammates would say: ______ 13. I generally understand what others are feeling during meetings and conversations. ______ 14. I show empathy to others on the team. ______ 15. I demonstrate an interest in the lives of my teammates. ______ 16. I am an attentive listener. ______ 17. I am aware of how my words and actions impact others on the team. ______ 18. I adjust my behavior and style to fit the nature of a conversation or relationship. ______ Total Smart Score Scoring: Remember, the purpose of this tool is to help you explore and assess how you embody the three virtues of an ideal team player. The standards for "ideal" are high. An ideal team player will have few of these statements answered with anything lower than a '3' (usually) response. A score of 18 or 17 is an indication that the virtue is

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first.

The most important action that a leader must take to encourage the building of trust on a team is to demonstrate vulnerability first. This requires that a leader risk losing face in front of the team, so that subordinates will take the same risk themselves. What is more, team leaders must create an environment that does not punish vulnerability.