Richard Branson Quotes

Todos los dias se aprende algo nuevo

A typical Virgin airline employee is the sort of person who will joke with passengers and smile, not just nod their head and say: ‘Yes sir, no sir, three bags full sir.’ I shared a story about one occasion when we had a short delay before a Virgin flight and people had to queue up at the gate. One of the passengers jumped the queue and marched up to the desk. Our team member very politely asked him to get back into the queue. He turned on her and said: ‘Don’t you know who I am?’ So she picked up the intercom and announced: ‘I have a young man at gate 23, who seems to be lost – he doesn’t know who he is.’ The other passengers roared with laughter. ‘Fuck you!’ shouted the self-important man. She kept a straight face and replied: ‘I’m afraid you’re going to have to get in line for that too, sir!

Este fenómeno consiste en que, en lugar de trabajar como una gran unidad para alcanzar un objetivo y mantener una cultura corporativa sana y uniforme, el personal se divide en silos separados y distintos.

Why did the sheep bells of the Falkland Islands ring louder than the church bells of Jerusalem?’ —

Only a fool never changes his mind.

I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir

Cover the downside.

Great leaders are almost always great simplifiers, who can cut through argument, debate and doubt to offer a solution everybody can understand.

I believe that listening is one of the most important skills for any teacher, parent, leader, entrepreneur or, well, just about anyone who has a pulse.

adquirir el hábito de tomar notas es una capacidad que se complementa de maravilla con el arte de escuchar. ¡Por favor, anote esto para que no se le olvide!

Try everything once. Except incest and folk dancing.’ Sir Thomas Beecham

la investigación revela que los equipos funcionan mejor cuando los miembros saben claramente cuáles son sus propias responsabilidades pero no tienen certezas sobre la manera como pueden alcanzar las metas del equipo.

Making money never was my incentive. I just want to fight big companies.

Lo que importa no es necesariamente el tamaño del perro
en la pelea, sino el tamaño de la pelea que lleva dentro el perro”.

Sea como sea, cuando hay un líder autoritario en la cima de la pirámide, lo más probable es que las personas en las capas inferiores tengan menor capacidad para tomar decisiones oportunas, basándose en sus instintos. Preferirán, en cambio, remitir las cosas al nivel superior, con lo cual reducen las posibilidades de equivocarse y/o de excederse respecto a sus funciones asignadas.