4. Thou Shalt Not Rely on Secondhand Information You cannot solve an issue involving multiple people without all the parties present. If the issue at hand involves more than the people in the room, schedule a time when everyone can attend. Tyler Smith of Niche Retail calls these “pow-wows.” When someone brings him an issue involving others or secondhand information, he says, “Time for a pow-wow” and pulls everyone involved together and solves it.

Después de un compromiso particularmente infructuoso, reflexioné acerca de por qué no funcionó El Proceso EOS. Se resume en una verdad simple: Los miembros del equipo de liderazgo no estaban orientados al crecimiento interno o externo, ni estaban dispuestos a ser vulnerables o a tener la mente abierta. Logramos muy poco porque era una batalla constante para tomar decisiones y discutir asuntos difíciles. Como resultado, ambos terminamos insatisfechos.

What is vision? It’s clearly defining who and what your organization is, where it’s going and how it’s going to get there. It should be simple to articulate your vision, because it’s probably already in your head. Unfortunately, if there are five people on your leadership team, there may be five different variations of the company vision. The goal is to get you all on the same page. To the degree everyone on the team can answer the following eight questions and absolutely agree, you will have a clear vision.

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you’ll be faced with two types of issues regarding your people. The first is having the right person in the wrong seat. The second is having the wrong person in the right seat. In order to gain traction, you’ll need to address both.

Cuando tienes claro tu enfoque medular, te darás cuenta de varias cosas importantes: Te darás cuenta que determinadas prácticas, personas, y, a veces, divisiones enteras y/o productos no encajan en tu enfoque medular.

No matter how difficult the issue is, you have to make a good business decision here for the long haul. If you have a wrong person in the right seat, ultimately that person must go for the sake of the greater good.

Once you start to document, you’re going to uncover some hidden bones. Some steps will be in place that don’t have to be. You won’t understand how the heck they ever got there in the first place. When you ask why, you’ll hear responses such as, “Well, we’ve always done it that way.