When people hesitate to give honest feedback on an idea, draft, or performance, I ask for a 0-10 score.

No one ever says 10. Then I ask how I can get closer to a 10.

It motivates them to start coaching me – and motivates me to be coachable. I want to learn how to close the gap.

the higher the psychological safety in a unit, the fewer errors they made. Why? In the units that lacked psychological safety, health care professionals hid their errors, fearing retribution. As a result, they weren’t able to learn from their mistakes. In the units with high psychological safety, on the other hand, reporting errors made it possible to prevent them moving forward.

Based on David Hornik’s story, you might predict that givers achieve the worst results — and you’d be right. Research demonstrates that givers sink to the bottom of the success ladder. Across a wide range of important occupations, givers are at a disadvantage: they make others better off but sacrifice their own success in the process.

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The greatest communicators of all time,” says communication expert Nancy Duarte — who has spent her career studying the shape of superb presentations — start by establishing “what is: here’s the status quo.” Then, they “compare that to what could be,” making “that gap as big as possible.

Procrastination may be the enemy of productivity, but it can be a resource for creativity. Long before the modern obsession with efficiency precipitated by the Industrial Revolution and the Protestant work ethic, civilizations recognized the benefits of procrastination. In ancient Egypt, there were two different verbs for procrastination: one denoted laziness; the other meant waiting for the right time.