Thomas J. Peters Quotes

Organizations exist only to serve. Leaders exist only to serve.

Punctuality at meetings influences culture of punctuality, i.e., promise-keeping in general, on-time deliveries, etc.

Passionate servant leaders, determined to create a legacy of earthshaking transformation in their domain create/must necessarily create organizations which are ... no less than Cathedrals in which the full and awesome power of the Imagination and Spirit and native Entrepreneurial flair of diverse individuals is unleashed ... In passionate pursuit of jointly perceived soaring purpose and personal and community and client service Excellence.

Design, writ large, is increasingly the route to product or service differentiation.

R&D/good times and bad times. R&D may have to take its lumps in tough times ... But beware of cutting too much muscle.

No such thing as a 'non-leader.' Every day offers every one of us scads of leadership opportunities.

someone with whom I co-invent the future

in it with me for the long haul

someone with whom I have an intimate relationship

Success is about executing what you are doing today with unquestionable, breathtaking excellence.

Ask! Interviewing/information extraction is an (exceptionally important) ‘art’ that must be mastered!

Read deep! Read often! Out-READ the 'Competition'!!!

The ... moral responsibility ... of every leader is staggering—an opportunity to be of service to (literally) civilization. Or not.

Training in listening, in statistical techniques and problem cause-and-effect analysis, in group problem solving, in sophisticated financial analysis (for everyone)—and then constant retraining, for upgrading and learning new skills—simply must become the norm, for realtor, banker, or high-tech wizard.

The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.